
Why Customers Choose SafeRack
With years of experience in bulk truck, railcar, and marine loading, we offer more than just products—we deliver safety and efficiency solutions that enhance productivity and provide great value. Our collaborative approach, working alongside your operations, safety, and engineering teams, ensures we meet your needs every step of the way. At SafeRack, superior service and a commitment to your success are at the heart of everything we do.
The testimonials below are a true reflection of how our customer-first approach comes to life in every project we undertake.
They did a great job and were very safe. We like the turnkey design. The installation by SafeRack was fantastic. They did a great job and were very safe. Our technicians were very satisfied with their work. Greg Crawford was very responsive and good to work with.
By Ryan N. from Clariant Corporation
I would recommend this product. I would recommend this product. It is a good solution and the service is good.
By Rodney M. from Pronumex
Only took a few days. Great service! We value people at our company, and we want everyone going home safe. The cost of the product is a whole lot cheaper than days away from work, pain and suffering and missed enjoyment of your employees home life. I'm really pleased.
By Michael D. from Kinder Morgan
Very helpful on getting me the replacement that I needed. We had a fast turn around on getting a replacement gangway. The sales department were easy to talk to on getting a replacement and getting it to me quickly.
By Danny B. from Buzzi Unicem USA
ErectaStep Metal Work Platform SafeRack delivered exactly what I needed for my project and handled last minute changes very fast.
By Lyle K. from Venable’s Construction, Inc
John was very responsive, and did a wonderful job supporting us throughout the project. I really apppricate John Bast's help throughout this project. He was the main reason why we purchased the two fall protection platforms from SafeRack. He was very responsive, and did a wonderful job supporting us throughout the project
By Greg V. from Interplastic Corporation
We are very satisfied with SafeRack! We needed to get a set of carriage load rollers for our rack. Delivery was timely, and communication was excellent.
By Richard S. from Arkema Inc.
Very responsive to my quote request and confirmation. SafeRack has always been a responsive company concerning the complete process of buying their products. They are easy to install and functionality has never been an issue. If you have ever had any issues with gangways, when you start buying from SafeRack, those issues go away.
By Robert P. from Buzzi Unicem USA
Just the right amount of assistance to make sure that our purchase and installation went great. Dana Hamor identified that the our rail was just a few fractions of an inch off and suggested that we purchase shims so that the product would fit properly when it arrived at our site instead of going through trial and error to get it right. Overall my experience was very satisfactory. Ordering was easy and the sales department offered just the right amount of assistance to make sure that our purchase and installation yielded the results we were after without being overly intrusive.
By Dee L. from BASF
We had a great experience with your company. We had a great experience with your company. Thanks for all your support!
By Joseph J. from A3IM – Corporate
I've had zero negative experiences working with SafeRack. The product was delivered on time with excellent communication – packed down small for shipment. I've had zero negative experiences working with SafeRack – and look forward to buying some other products very soon.
By Tom G. from Flotech Performance Systems
Everyone was pleasant to deal with. Price, lead time and the life of the product makes this a smart buy. Overall from the RFQ, to the response, to setting up terms, all the way to receiving my order was done efficiently and everyone was pleasant to deal with.
By Rene C. from Encon Plastics
Highly quality. Best steel I have ever installed. (1) Precisely engineered by Raquel Strickland that we ran into no issues whatsoever during the construction cycle. (2) Creative design. The rack is installed at a narrow strip between existing railcar loading stations and existing other facilities, such as major pipe bridges. Raquel was able to work out a layout that all facilities are comfortable with that is also convenient outside of the railcar envelopes. (3) Highly quality. Best steel I have ever installed.
By Steven G. from Cheyenne Refinery
Fred went out of his way to ensure the project came to a successful completion. Fred went out of his way to ensure the project came to a successful completion. Everything was as advertised.
By Matt H. from Mississippi Sand
We are very satisfied with SafeRack! The freight carrier had lost some of the components, the Saferack team was very quick to resend the missing parts and get us going.
By Jeremy W. from Spark Grills
A great product at a fair price. I found that I not only received my order on time but it was a great product at a fair price as well. It is very easy to mount and a very durable product. Received it faster than Santa would have delivered it!
By Hal W. from Billington Welding & Manufacturing
This is a great product that can be modified to solve many issues. This is a great product that can be modified to solve many issues. I found that during the field measurement step, manway access has to be considered so supports or legs are not in the way. I appreciated the field support from Shane, who was very responsive, the pre-engineered design and the easy assembly.
By Damon L. from Calumet Specialty Products
Great customer service. SafeRack has incredible customer service and a great sales team. We had a little issue with our procurement and SafeRack logistics, but it was resolved promptly. I couldn't be more pleased with their customer service and how they made my delivery a top priority. Excellent!
By David F. from United States Steel Corporation
Quality, functionality of the system and diversity. We would recommend this solution because of the quality, functionality of the system and their diversity.
By Joseph R. from Landmark Corp.
Safety Cages Good Product with safety in mind.
By Dean G. from Mohawkind
Curtis was professional and we got exactly what he promised. My salesman (Curtis Bollinger) was extremely responsive on my first contact with your company. We were in construction and needed loading arms ASAP, he was professional and we got exactly what he promised. No different this time.
By Jake S. from Wright Asphalt Brownwood Plant
SafeRack is a great company to work with. The products were delivered on the due date as expected. Great job! Between Kim Anderson and Jason McKnight I am always able to get the answers and products I need rapidly and professionally. I found SafeRack to be a great company to work with. Always accommodating and helpful every step of the way.
Customer service at SafeRack is top notch. They are flexible and work with you no matter what the job throws at you. I had special shipping requirements and never once heard anything but helpful suggestions and resolutions to my problems. Thanks for making this such an easy project. I definitely will recommend SafeRack. You guys ROCK!
By Garland J. from John P. Picone Inc.
We needed a custom swivel joint and SafeRack delivered! Our company was in desperate need of a new BRZ Buna-N-Mai 1 swivel joint. SafeRack was able to provide us with the product quickly!"
By Tiffinie P. from Oncology Services International
I've already purchased two of the gangways in the past and am very satisfied. The gangway is very easy to lift. Hardly any maintenance – it makes an asphalt loading rack look professional. I'd recommend these – I've already purchased two of the gangways in the past and am very satisfied. Your service with Greg Crawford was very helpful. He came down to our facility and looked at what was needed and took some measurements. He initially told me it was going to take two maybe three weeks and was right on the money.
By John S. from Nustar
Delivery was faster than expected. Customer service was prompt with quote. Sales was very thorough. Delivery was faster than expected. Price was right on target.
By Patrick W. from SRS Distribution
Custom Made Work Platform Fast and Professional! I approached SafeRack because of my interest in the G Series of Roll-A-Step. Few days later, Bryce Jordan came to my facility to investigate on my need and potential future ones. Quotes and commercial arrangement has been set quickly. Communication between SafeRack and I was fast and professional. Before reception of our platform, we have been invited to visit the SafeRack facility. This place is amazingly clean, partially robotized and professional. Purchased platform is nicely manufactured and easy to use. Later we worked on a custom made platform. Despite the fact that my specifications were not easily reachable, they provide me a solution the same week. I totally recommend this company.
By Arnaud . from Queyron
Good service and sales help. Good service and sales help. The product was delivered within weeks. I especially like the mobility extension for various heights.
By Larry L. from CP Vegetable Oil Inc
SafeRack has always come through for us. I have counted on SafeRack several times to expedite shipment of these when we needed one. Very responsive and helpful, keeping me informed all the way through the order and through shipment of the product.
They have always come through for us. The SafeRack is the piece of equipment we want and like in our plant. It makes the employees think safety." It looks good, and they are the best safety device we have to load trailers."
By Pat P. from Cabot Corporation (2153)
I would recommend the product and consider SafeRack again. The product is simple, clean, and sturdy. I would recommend the product and consider SafeRack again should a project require a loading dock system.
By Bernie K. from Murphy Oil USA
Product was delivered in a very timely matter. Product was delivered in a very timely matter and my salesperson was very receptive and responsive to my individual needs.
By Kris M. from REG LLC
We received an excellent product offered at a great price. Mark Gardner answered all my questions and helped insure I ordered exactly what I needed & nothing more! Thanks for your attention to detail and making this purchase productive and easy. We are in the process of install, but feel we received an excellent product offered at a great price. I look forward to doing business with you in the future.
By Anthony B. from JD Streett and Company
I couldn't have asked for better service. Mark Gardner and Robbie Norris emailed and phone me throughout the process to ensure our company got exactly what we needed. I couldn't have asked for any better service from our first quote to the delivery of the product. I will always look to SafeRack for any product that we may need.
By Ivor C. from AbiBow
SafeRack came through! We had to do some gap filling on the ramp for our railcar fall protection unit. Your competitors could not supply the necessary products in time, but SafeRack came through with the add-ons……in time! Delivery time was as expected. Stephen Todd is always on top of things, keeping me informed. His communication throughout the project was excellent. We would recommend SafeRack because they supply good products.
By Dan P. from Hexion, Inc.
We had complex, detailed specifications, and SafeRack was willing to create something that met our needs. Scott Hite was very responsive, the seal plate is fairly complex with many details to work through. I liked that SafeRack is willing to create" client specific designs. Benefits include speed in our loading operations."
By Plant E. from EOG
Very well designed and thought out. The experience was all positive after a brief email I was sent a highly descriptive and a colored 3D layout of the item I was purchasing, this company is extremely professional and well organized, in the past trying to purchase something similar led to long drawn out procedures of special engineering and drawings which led us just to fabricate our own items taking needed workforce time away from other projects, also the sales coordinator Patrick Free is professional, quick and thorough with his quote and sale.
By Shawn Q. from Dublin San Ramon Services District
Fantastic response from Molly Laqua! Fantastic response from Molly Laqua! In this order, she went above and beyond to make sure our order was taken care of. Our product arrived yesterday in record time. We are very pleased with the personal attention paid to this order even though we are not new to ordering with SafeRack. Thanks again for the great service!
By Andrew G. from AUC Group, L.P.
The salesperson was excellent and delivery was fast! We needed a Berm Replacement Bracket and SafeRack delivered without any issues.
By Kayla P. from Tecnico Corporation
Very satisfied with our gangway system Very great product.
By Rod H. from Bridge Source
We needed a replacement spring. Very satisfied. Everything was received on time and correct. Very Satisfied.
By Jon T. from Solvay Chemicals
Fast friendly service. Very responsive considering I was ordering it during the holiday season when a lot of folks are off work visiting family, etc.. Fast friendly service. On time delivery. Using this product only requires one man verses manual movements with two, plus it's safer and more ergonomic using it.
By Bob W. from Shell Lubricants
Our customer is happy. Our sales rep, Jason Stewart, responded very promptly, and the product arrived in about a week. Our customer is happy.
By Les F. from Crum Electric
The product was very well built. The product was very well built… corrosion resistant, ease of installation, flexibility.
By Aj S. from MOP Terminals-Smackover Refinery
Every aspect of this purchase has been positive. We purchased an identical one 2 months ago so we already knew exactly what we were getting… SafeRack's product is built sturdier and it's easier to use. It was delivered in under two weeks, every aspect of this purchase has been positive.
By Harry R. from Polychemie Inc.
Very friendly and very quick to assist. Very friendly and very quick to assist.
By Merri Q. from Terra International Inc.
Very responsive, quick to return email. Very responsive, quick to return email… Prompt service. Product is easy to install. We can install on several different wall systems.
By Liliana S. from Halvorson Cont. Group
Quality is at the top of the industry in my opinion. My dealings with SafeRack has always been positive. SafeRack personnel are always very easy to discuss items with and very responsive. Quality is at the top of the industry in my opinion. Delivery was as promised when the order was placed.
By Chris S. from Mississippi Lime Co
Quality Workmanship Engineering Jason is one of the best, if not the best sales person that I have ever worked with. I would absolutely recommend this product to anyone looking for this type of product. The entire experience from start to finish was perfect!
By Buddy S. from Brenntag Northeast
We love the fact that our mobile unit is both safe and self-supporting. Everything was great in all of our relations with SafeRack. Thank you all very much! Chris is always very responsive and more than willing to do anything necessary to satisfy our needs. The mobile rack, self supporting is what we like most about the product. The construction and the craftsmanship in which the equipment is made is impressive.
By Steve T. from Chemical Plant, South Georgia Area
We needed a barrier gate to help us reduce rack damage, saving money and time in the future. It has not been delivered yet but is on its way. While we would love to have it here earlier we understand that product availability is not always immediate. We feel the salesperson explained that this barrier gate should drastically help reduce that!
By Steven D. from Alpine Silica
We have bought this same product in the past and are satisfied with it. I would recommend this product – the design warrants a safe means to open tank cars. We have bought this same product in the past and are satisfied with it.
By Greg E. from Calumet Penreco
No obstacles, smooth transaction. No obstacles, smooth transaction. The team got me a quote quickly and shipped the items promptly.
By Jesman D. from Cheoy Lee Shipyards North America, Inc
Our alcohol shipping department was so impressed during the commissioning… Our alcohol shipping department was so impressed during the commissioning of our new product loadout they are requesting 3 more loading racks for our railcar access.
By Kirt H. from MGP Ingredients, Inc.
Good communication and fast response! Very satisfied!
By James M. from Corteva
We already had a Permacable System but wanted to expand. We needed the ability to walk on top and of different cars by rooftop. SafeRack's system provided us with the freedom of more than just 8ft at a time.
By Joey R. from Salt River Materials Group
I'd recommend this product. I'd recommend this product. It is light and easy to install on railcars. The yellow color makes it easy to see and remember to remove from the car.
By Jerry H. from Rhodia
Customer service from Patrick was excellent! He brought the truck with the mock-ups of the products twice so people in the plant could see the product we had spec'd out. Patrick made sure that we would be satisfied with the platform, by laying it out on the floor in chalk and taking precise measurements. We ended up with several modifications to enhance the end product. We are pleased with the system and Patrick's attention to detail!
By Samuel M. from Avery Dennison
Excellent follow up! The product was delivered the day that I got the shipping email – and it was shipped promptly. Excellent follow up! Kenny Rogers called to triple check that I understood what I was ordering. Much easier than I imagined it would be.
By Project E. from Flynn Petroleum
I'll ask for Phyllis Sikes when I need any help in the future. I was very pleased with the person I dealt with over the phone, Phyllis Sikes. She was very helpful and on time with all the questions and information the I required. I was very pleased. In the future when I will need more parts, this is the person that I would ask for. Thank you for a great experience, very responsive.
By Brandon T. from Kemira Water Solutions
Good price for high quality product! Unbelievably fast service. I had these products on order for 6 weeks from a competitor of yours and when calling to check on them, they inform me that there would be an additional 9 weeks to receive the product. You had them IN STOCK and in the material that the customer needed. The customer is in the process of installing this morning! Good price for high quality product!
By Phillip W. from Coopers Consulting LLP
Faster shipment than their competitors. SafeRack had material ready for shipment within 1 month of order placement. Other competitors offered 3 to 4 months. The product was easy to assemble, worked very well and came in different sizes. SafeRack was the only company I wanted to provide me with the gangway. I found that SafeRack offered more quality items that I would purchase in the future.
By Jeff E. from Cartagena Refinery
Custom made to fit our needs. Well built – heavy duty, but very easy to move. Custom made to fit our needs, and good customer service from John Edwards. Timing, and a quick turn around was key.
By Jason S. from Westlake Longview Corporation
Very Satisfied with our new platform system The best part for us was how knowledgeable and helpful the salesman was…we had a strange need and he understood our need and worked with us to find a product that worked. Very Satisified.
By John K. from Oconee Cultural Arts Foundation
Very responsive to our needs. Ease of install, fit, finish and universal application. Jason Stewart was very responsive to our needs. Anyone can see how easy compliance could be with this product.
By Ryan S. from Silver Eagle Refinery Inc.
Customer service was very good. Customer service was very good. The response from Kenny Rogers was very good. I am a reseller, and I can probably get it cheaper for resale, but I needed them as soon as possible. Your response was better. Thanks.
By Tim M. from J and J Industrial Supply
Ease of mobility. Safety. Multiple heights. Just used it today for the first time. Easy to use and set up. Makes getting to the top of tank wagons and iso-containers much easier.
By Mark H. from King Industries, Inc.
Todd Boland did a great job. Very responsive. It was a good experience. Accessibility, tie-off points and its galvanized structure are all benefits.
By Donnie P. from General Refrigeration Company
Very responsive, answered all questions, very courteous. Great product, fits well into our current set-up. Excellent customer service.
By Richard H. from SYNAGRO Technology
SafeRack associates really know their product and our history. Our salesperson, Molly Laqua, was very helpful in making sure that I received the correct system. She and her team really know their product and our history. Very helpful in making sure that I received the correct system, which arrived in only 2 weeks… nothing new, I have been purchasing SafeRack products for a number of years.
By Walter C. from Nustar Term Partners, TX L.P.
The wrench was delivered in 1 week. The wrench was delivered in 1 week. We use the tool for tightening lags. Because of the height of the tool, it allows the user to be able to stand in more of an upright position as opposed to having to bend. This will help promote better posture and eliminate back strain.
By Gene C. from Union Pacific Railway
Will continue to come to SafeRack for help with fall protection. Will continue to come to SafeRack for help with fall protection.
By Jeff J. from EnviroSafe Loading Systems, Inc.
Kim Anderson was very helpful. We were already using SafeRack products in our facility in Little Rock, AR. [SafeRack provides] a better way for employees to open manways on top of railcars. The purchasing experience was all positive, no negatives.
By Chris M. from Safety-Kleen Systems
Very responsive and on point. All was a good experience. I'm a very busy person and always fixing stuff at my job. The customer service representative was super easy to deal with. [She] didn't need tons of info and was very fast to send me quotes and also the product once ordered.
By Wilson P. from Contanda Terminals LLC
Extremely Satisfied We really like the product. It serves us well.
By Kelly Q. from Bunge Oils
I like the quality of the product. John Edwards was very responsive. The order was delivered in 20 days. I like the quality of the product.
By Martin J. from High Plains Bioenergy
SafeRack service is outstanding. Our sales rep, Molly Laqua, was excellent – she kept me apprised of the factory issues, and when I could expect the products. Will definitely recommend SafeRack as a vendor, and their service is outstanding.
By Verne E. from Clean Harbors Deer Park LLC
Second to none. Kenny Rogers was very responsive. I was very happy with the attention he gave to our order. SafeRack has a responsive crew working for them. Customer service was very accommodating. Sales was very professional, accommodating, quick to respond and knowledgeable about their product. Engineering was quick to respond to any changes we requested. Product quality, I would say, is second to none. We are very happy with the operation of the equipment. The lightweight design was the most attractive feature for us. The delivery of the majority of the order was either on time or delivered early. The product is very functional and easy to operate, these are the features that were most appealing to operations.
By Tim D. from Invista
Maui Replacement Parts SafeRack provided friendly service and our product was delivered on time.
By Sean B. from Delta Terminal Services, INC.
The best rack we've used and great product support. The order was delivered on time, as promised. The best features include the way the locking feature works and how easy the install is, works right out the box. The best rack we've used and great product support.
By Dan H. from Chemtrade Sulfate Chemicals Inc.
Dana Harbuck provided expert and immediate response and feedback. Dana Harbuck provided expert and immediate response and feedback.
By Dorin M. from Georgia Gulf Chemicals and Vinyls Inc.
We needed a replacement part for our Maui and SafeRack delivered! We were able to get the parts ordered by sending a picture to the sales team. Parts were quickly quoted and we were able to place the order with a credit card to get our SafeRack back online.
Thanks!
By John R. from SNFHC
Extremely fast, as promised. Easy to install, lightweight and the best fall protection out there today. Brad is a great asset to your company. As usual, SafeRack is top notch.
By Buddy S. from Brenntag Northeast, LLC
The product meets our needs off-the-shelf."" The product had modular features that allowed us to customize and meet the needs of our unique project. Products from other companies that we researched would not meet our needs in this off-the-shelf" manner. Delivery was fast! We placed the order on Thursday and we received it Monday. Our sales rep, Chris Hite, responded to our emails almost immediately."
By Jerry H. from Batson-Cook Company
A better price than we had anticipated. I appreciated the way our representative, Sam Ham, provided information to us even before we requested it. Plus, along with the customer service, we received a better price than we had anticipated.
By Steve N. from ALSCO Industrial Products Inc.
It's a great product. Very responsive.
By Yusef C. from BASF Corporation
Everything was first class. This is the second time I placed an order for this item because of the durability and quality. It arrived within the same week that the order was placed. And the salesperson was great and friendly to boot! Everything was first class. Thank you.
By Ashish M. from Canada Veltri
Will likely purchase again on future projects. Customer service and the communication was great. A good product at a reasonable cost…will likely purchase again on future projects.
By Twila W. from Potters Industries LLC
SafeRack always provides speedy delivery. SafeRack always provides speedy delivery. Jason McKinney is absolutely the best!!!!! SafeRack products are the best on the market – workmanship and modular construction. The biggest benefits using SafeRack products are safety, quality and ease of installation.
By Aaron D. from Brenntag Northeast, Inc.
Exceptionally fast! Great quality and service… and level of safety.
By Romis R. from Ash Grove Cement
Very Satisfied with our PerfectAstep Very satisfied with all contacts of SafeRack, Thank you goes out to Scott who came to our site and helped us in designing, which seems to be fitting our needs nicely. Thank you to Nate and Ashleigh for helping us stay up to speed with our order, very pleasant people to work with. Good people make for a good company, Thanks Again!
By NULL . from Camp Verde
My product was delivered faster than expected. They were excellent. There was great follow through with all questions and billing issues. I even got a email just saying that Katie was still waiting to hear back from a vendor. Katie Kelly did a AWESOME job!!
One of the biggest selling points for me was the weight of the spill containment that I purchased. It was durable but light enough to easily be moved. I would definitely recommend this product as it fits the description 100%. It is very well built and will provide years of service to our company. All of my experience with the company was above standards and expectations. Everyone was fast to respond and very nice and respectful. The product was more than I expected and the price was very competitive.
By Erik P. from Remote Area Medical
SafeRack representatives were very professional and helpful with my staff. The product is versatile and can be erected, dismantled, and modified fairly quickly.
By Tom O. from Hensel Phelps Construction
I requested a quote and had it back in about an hour. I received the unit within five business days of ordering. My salesperson was very prompt; good people to work with. I requested a quote and had it back in about an hour.
By Russ B. from Terra International, LLC
Installed as a walkover stile to get access to other side of site over cable tray ran on a sleeper I would recommend this solution, as lead time was non-existent and it solved an issue that wasn't thought to be an issue until the project was almost complete. Short lead time and easy to install.
By Mark C. from Richard Construction Inc.
Everything was smooth sailing, from sales to delivery. The product is excellent. I used it before in another facility. It's easy for my employees to operate. Mark Gardner was responsive. Everything was smooth sailing, from sales to delivery. I recommend this product.
By Dale P. from Cargill Inc.
Good responsiveness. Travis McCraine's responsiveness was good.
By Bill S. from Eden Cryogenics
I would definitely recommend these services to anyone needing a safe way of load securement. I was very impressed at how fast and efficiently Mark Gardner put together the quote and got it sent back to me. Everything was broken down in good detail to ensure we were getting everything we needed. Delivery was fast, and complete. I would definitely recommend these services to anyone needing a safe way of load securement.
By Richard F. from Metispan
Customer service 10. Quality 10. Customer service 10. Sales great. Quality 10. Delivery on time. Price so competitive.
By Ed W. from EFS, Inc.
Product arrived earlier than expected. Product arrived earlier than expected which helped out alot. We were able to get it installed on a down day… Access to the other side of the line has improved greatly. Operators no longer have to walk around the line to get to the other side. See more on
By Steve W. from Worthington Industries
Great people! Responsive salesmen. Available in-stock. I would recommend this product.
By Dallas D. from ExxonMobil
A great product at a great price. The sales staff is always ready and willing to help on any products I may be looking for. A great product at a great price, already put together and ready to install.
By Kathleen H. from Univar USA
Great experience with SafeRack! Quick responses and detailed explanations. Very helpful and professional.
By Heather M. from Well Service and Supply
SafeRack is a major player in this market. John Nance was actually on site prior to placing the order. Very good impression! SafeRack is a major player in this market. With the ease of installation, good quality, and competitive prices, I would definitely buy again.
By Megan H. from The International Group
We will purchase these gates for all future installations. Delivery was extremely fast. Mark Gardner was very courteous and helpful. With the ease of installation and cost savings of a complete unit, plus its versatility (left or right), completion (already painted) and how lightweight it is make YellowGate the simple choice. We will no longer have our safety gates fabricated. We will purchase these gates for all future installations.
By Keith D. from Lucite International
All is excellent! Safety safety safety! It is the best on the market at protecting our workers from falls
By Buddy S. from Brenntag NE
Katie Kelly was very responsive. Katie Kelly was very responsive from the moment I sent her an order and following up with shipping information.
By Steve N. from Cypress Grove Chevre
We are very happy with SafeRack! Great products, great service!
By Bill L. from Nutrien Ag Solutions
Very Satisfied Customer The products are great and solve challenging issues.
By Angela M. from Nufarm Americas Inc
Great experience. The product is easy to put together and was exactly what I was looking for. I like the fact that ErectaStep can be taken down and re-assembled quickly as well as it's sturdiness and how easily it is to order the parts to make the ladder longer or taller. Great experience.
By Dan C. from TW Telecom
Saferack responded quickly with a custom design that worked perfectly for what we needed Project was to improve safety and ease of access to tops of tankers at an unloading spot. Brad was responsive to questions, helpful in designing a solution that worked for us. The Aluminum Self-Adjusting Stair gangway arrived just a few weeks after we issued a PO.
By Brad B. from Brenntag
Items arrived much quicker than I anticipated. Customer service and sales worked together to meet our invoice and payment needs. It was our first time doing business, and they made sure the order went through without any delays. Items arrived much quicker than I anticipated.
By Ed G. from Progress Rail Services
The Shipping was Super Fast! We received our Metal Work Platform extremely fast, two days after we placed our order!
By Mike K. from Blanchard Terminal Co LLC
Excellent price for product received The safety gates were delivered just a few days after the order was placed. We received excellent response from the salespeople. The gates were just what we needed for the application – lightweight, sturdy, easy to install and adjustable. Excellent price for product received. Excellent service and fast delivery.
By Michael C. from NuStar Logistics, L.P.
Simple accessibility, ease of movement and product strength. I would recommend this product as it performs very well for the purpose for which it was purchased. The design worked very well for the rail cars it was purchased for, with simple accessibility, ease of movement and product strength.
By Kristi M. from California Steel Industries, Inc.
Thank you for a great experience. The entire transaction was very pleasant. Jason Stewart was very professional and responsive. The Customer Service was outstanding, and the product arrived as ordered, on time, and with appropriate email communications. I have added this to my favorites, and will continue to do business with you. Thank you for a great experience.
By Pat D. from Chevron USA
You know how to provide excellent Customer Service! From acknowledging receipt of my PO to advising me of the shipping details. I was given everything I needed.
By Kathleen O. from Handling Specialty
It took longer for us to issue the PO than it did to get the product! Jason is our Super Hero. We call him Captain America… he's great! It took longer for us to issue the PO than it did to get the product! Thanks again!
By Gerald L. from L-3 Communications
Your range of products is very useful and high quality. Your range of products is very useful and high quality that is easy to use, easy to install and uninstall, and easy to transport because it can split to part by part. I would recommend your ErectAStep product because we can add more parts to change the configuration, height and width compared with other products.
By Gary W. from OGCF Engineering (M) SDN BHD
We love it when our vendors make sure that what we want is exactly what is need. Cost is always a consideration. We look for alternatives, but the quality of your products and the service balances the scales. We received exactly what we ordered. SafeRack also assisted in making sure we knew what was needed and asked questions we had not taken into consideration. SafeRack actually is better at making sure we know what is needed when we only request a product. It is appreciated when the vendor makes sure what we want is exactly what is needed.
By Kevin B. from NuStar Logistics, L.P.
Great vendor, great product at a fair value. Very responsive; all who were involved were very conscientious and helpful. Solid gate and just what we were looking for to satisfy our safety audit. All staff involved were simply fantastic. Shipping was prompt and product came in in perfect condition.
By Dale C. from Pinnacle Corrugated
Very helpful sales staff, all positive experiences. Very good product, we purchased some of these several years ago and are satisfied. Very good and safe addition to any unloading facility. Easy to install, quick shipment. Very helpful sales staff, all positive experiences.
By Haskell M. from Aeropres
I would recommend this product. Phyllis Sikes was right on. I would recommend this product because it prevents overfilling rail cars. The product was delivered within 3 weeks as stated on the order acknowledgement. We were able to resume loading railcars at our facility.
By Bill F. from Corn Plus Ethanol
I'd recommend the mobile access unit – it works very good. I like the Maui's safety above all. It is well made and easy to operate. Our salesman, Chris Hite was very responsive. I'd recommend the mobile access unit – it works very good.
By Ray M. from Patriot Transportation Holding, Inc.
Very Satisfied with SafeRack Every order has been a smooth transaction. Thank you SafeRack team.
By Ethan G. from Recycling Equipment, Inc
TOP NOTCH. Mark Gardner is an excellent asset to SafeRack. He is extremely helpful and knowledgeable. Your gangways are an excellent product, sturdy, well constructed and easy to install. I had nothing but a positive experience with the entire staff that I dealt with. I would, and will, recommend SafeRack to anyone. TOP NOTCH.
By Don C. from SEFA Group
Extremely Satisfied Shane was very accommodating!!
By James A. from Muldoon Minerals Inc
Quality product keeping workers safe. Safe, well built, reasonable price. Meets all safety requirements. Quality product keeping workers safe. Pat did a great job explaining the product and working with me on a payment plan.
By Richard H. from SYNAGRO
Your people are easy to work with. They were very helpful in getting us what we needed. They also made phone calls to reconfirm the order was right. Cost is right. Your people are easy to work with. Saves our insulated piping, safer for our personnel, easier access to our inner tanks. High quality, easy construction, and the finished product makes our tank farm look good.
By Valerie H. from CHS Inc.
Their engineering is second to none. I think SafeRack is an outstanding company that offers an outstanding product at a very competitive price. Their engineering is second to none and they have an outstanding sales and service department. You can count on your order being delivered in the time frame they tell you it will be. I would recommend that any company that is involved in loading tanker trailers to contact them, if for no other reason but safety for your employees, easy access for loading trucks and a time saver. This product is durable and will save you time and money in lost production because of injuries and/or insurance claims.
By Bill R. from Helena Chemical Fertilizer Terminal
Quick service and the parts fit exactly. Quick response and detailed in his knowledge of the parts. We were able to repair our lifting gang steps and return them back to operations. Great customer service and great product.
By Kyle B. from International Paper Company
These products work very well for all of our applications and are well-priced. Dave Young is very responsive to all of our needs. All inquiries are received in a timely manner. These products work very well for all of our applications and are well priced for the applications. Yes, I can buy similar products from other suppliers at competitive prices, but I do not get anywhere near the expertise, customer service, and prompt delivery that SafeRack provides.
By Christopher . from E.I. DuPont De Nemours & Company
Better fall protection for our staff. Safety, safety, safety. Good experience with Ike in Customer Service getting the missing hardware corrected swiftly. Great product – it has my recommendation.
By Buddy S. from Brenntag NE
Our SafeRack Gangways worked out very well. My SafeRack worked out very well. I have 3 of them and all are doing well.
By Bob T. from NULL
Ease of installation, reliable service. SafeRack is a reliable company that is informative in their products and customers. Sales kept me in mind after I was unavailable to answer emails for two weeks because of vacation and work.
By Keith C. from Lucite International, Inc
My salesperson was the best, even with the severe weather that was occurring in their location, they were ready to help. The products were delivered very fast it seemed. The ergo design is nice and the operators appreciate this model the most – the safety yellow color, the design to allow this to be placed on either side of the trucks, and the low profile. All positive!
By Tim M. from Monsanto
I would recommend SafeRack based on the customer service. The quoting, payment and delivery process has been very smooth and Claudia was able to accommodate our additional requests. Despite the time difference, she was able to respond to my inquiry in a timely manner. I would recommend SafeRack based on the customer service. The product was delivered within the quoted time.
By Jerome L. from BioteQ Environmental Tech
High-quality products and an eagerness to help means that SafeRack should be a model for everyone else to follow. With this being my first ever order from SafeRack, I can truly state that all departments that I dealt with to receive this product were friendly, courteous, and eager to assist so that my objective would be a complete success. The price of the unit I purchased was leaning to the high side of my willingness to pay for such a product but once I received the product, it made sense to me that the price of the unit was definitely shown in the details of workmanship and construction materials used. Very strong consideration for future purchases of safety racks from your company has been solidified with me. Very high quality product from that of a competitor that I currently use within my operational area. Your company should be a model for others to follow. The quality of the unit was just as stated to me by others, the product in turn speaks for itself.
By Chris J. from Cemex
Definitely a very good and useful product. The delivery came prior to the estimated delivery date and the customer service was extremely responsive and helpful with my product selection. Definitely a very good and useful product.
By Markie R. from CPI Automation, Inc.
I can always depend on a great product from SafeRack. Your SafeRack equipment has provided a better, safer and more cost effective alternative for our employees while conducting tanker truck inspections. TO PREVENT A FALL IS PRICELESS. I can always depend on a great product from SafeRack.
By Bruce B. from Henry Company
We purchase these probes yearly. We purchase these probes yearly, and our sales rep, Ray Evans, is always very helpful.
By Jeff B. from Invista S.a.r.l
Replacement step for custom metal stairs Once the PO was put through the order was shipped expeditiously. Very satisfied.
By Glen M. from Koch Fertilizer Canada, ULC
Everyone in the SafeRack group was great to work with. I placed this order as a replacement to our damaged equipment. We already knew the benefits of SafeRack loading platforms. We have had one since 2009. We just needed a couple replacement parts.
By Josh K. from Poet Biorefining Glenville
This product is super easy to install. My gangway was delivered in the 3 weeks that was quoted to me and I was kept well informed of when it shipped and was expected to be here. This product is super easy to install. When one becomes damaged, it takes a few people and a little time and bam, business as usual. Dana Hamor was awesome. She always gets in touch with me very quickly. I always feel like I am her only customer. I am buying a superior product at a great price and getting the best customer service. I would recommend this G-4 gangway to anyone interested. You could tie my hands behind my back and I would peck at my keyboard with my nose to order one. The customer service is top notch and the product is very well made. I am buying a superior product at a great price and getting the best customer service. Every experience with SafeRack has been wonderful. From the time I ask for a quote until I receive the product, I feel as though everyone there has a hand in the process. I am very skeptical when switching to a new company for anything but since I met with SafeRack several years ago, I knew they were a great company but it wasn't until after we bought our first gangway that I found out just how great they really are. Thank you to everyone there.
By Pascal G. from Lone Star Industries
Great product and reasonable price. There were a few fit things we had to work thru, but overall not bad.
By Matthew D. from Koops Automation Systems
I would highly recommend this product. It is very stable and well built. Tom answered all questions quickly and clearly. There has only been positive experiences dealing with SafeRack. Good quality work.
By Jade D. from Big River United Energy
SafeRack provided an efficient and economical way to solve one of our crossover issues. Quick response from the sales team and very fast delivery on site. We were very pleased with the quality of this product!
By Joe Z. from Marathon Petroleum Co LP
Our new flat-ramp gangway is a major improvement from what we had. Travis was very responsive and the product was delivered very quick. The product works well, it was a step up from what we had.
By Greg B. from Nestle
My rep was very responsive and willing to solve tough problems to ensure I was satisfied. John Bast was very responsive, answered all my questions immediately. Engineering department had a tough time describing what they needed, once we worked through that issue everything went smooth.
By Thad A. from Martinez and Turek, Inc.
The installers raved about how easy they were to install. This was the first time we used the ladder gates. The installers raved about how easy they were to install and the fact that they can adjust to meet several different openings were a big factor. We have quite a few ladders with different dimensions and these fit perfect!!
By Bob G. from The Dow Chemical Company
Very fast. Very responsive. Ease of use. Ease of installation. Easy to work with.
By Vivien S. from Ascend Performance Materials OPS, LLC
Easily assembled in the field and fit like a glove. The engineering for these products is already completed and the OSHA regulations are fully understood by the company, if not I may have developed these stairs through other resources. As a shareholder of the company this is a value engineered item at a feasible cost to the company.
By Bill K. from Marathon Petroleum Corporation
We will be ordering more of your product in the future. I really like the construction, the easy install, and bolt on plate that comes with the kit. I purchased a total of 100 safety swing gates on two occasions and each time the gates were delivered ahead of schedule.
The quality of your product assured us that we had safety at the top of our list! I do most of my work in power plants or heavy industrial, and I have recommended them to my customers. We will be ordering more of your product in the future. I'm afraid the only feedback I can give you is to keep up the good work.
By MIckey F. from Chesapeake Mechanical & Coatings
Bryce was aware of the immediacy of this project and did everything he could to help us expedite the work. SafeRack worked with us to meet our tight schedule. The main reason for knocking a star off is that our system required several modifications to address issues that seemed to be known to Saferack, and resolving these issues and punch list items took a long time and were costly.
By Andrew P. from Haskell
Significantly more robust than the competition's. Travis usually go back to me within a day if he didn't answer his phone immediately. I like the stamped steps as opposed to welded steps. The gangway latch is significantly more robust than the competition's. The pivot points on the gangway have bushings, this is where we've seen the majority of our issues.
By Kevin S. from St. Mary’s Cement
Maui Portable Access System Hi, we love the rack and it is working great for us and is just what we needed. Derek did a great job coming to our facility and helping us decide what we needed. So in that aspect, we are very pleased with our experience. But just for the sake of telling all the facts…when we received the rack, it was missing some parts and the Pulley. We used a part we found in our shop and it broke, but your team was good about getting them sent to us relatively quickly once we let them know. But it caused some unnecessary downtime. Also, I wish we had the option to pick up the unit our self from Reno. Thank you.
By David C. from Cal Valley Trucking
Everything from speaking with representatives all the way to the install was easy and deserves an A+. Everything from speaking with representatives all the way to the install was easy and deserves an A+. I am well pleased with the service and the product. Good product, easy to install and representatives were easy to work with. The product also arrived faster than expected.
By Bill H. from Gentex Corp.
The product is very flexible. My sales rep was very responsive. The order was delivered within two weeks. The product is very flexible and I like the short order-to-site time, design ease and assembly time.
By Perry E. from Fortna
Safety, reliability and robust construction Louis Schuckman took all the time required to ensure that my platform was exactly what I needed. I went with SafeRack because of reputation, not price. I have had a bad experience with other vendors changing price without notice. SafeRack stayed firm on their original estimate. Safety, reliability and robust construction are all factors that would cause me to highly recommend SafeRack to my colleagues and outside associates. As a matter of fact, I already have.
By Roy W. from Solvay USA Inc.
Good quality, reliable, good customer service. Rangeley's response was great! Good quality, reliable, good customer service.
By Terry F. from Wagner Fluid System
Very Satisfied They are always on their game with helping with our everyday needs.
By Dale P. from Veolia American
It's lightweight, easy to instal and easy to handle. We like the reliability of the product. It's lightweight, easy to instal and easy to handle. Greg Crawford offered very quick responses. It was delivered on the scheduled date. FYI – the wood pallet used to transport the unit could be more hefty.
By John J. from Boral Material Technologies Inc
The product looks great. Scott Hite was very responsive. The product looks great.
By Jerry P. from Milk Specialties
Built to last with not only quality, but safety in mind. Lead time was important. We did not want to hold up our project waiting for the product to arrive. Our sales rep, Chris Hite, answered all questions in a timely manner and the product arrived in a reasonable time without any additional expediting fees. From the quoting process, right through to the delivery, and even a follow-up by customer service, to ensure that we, as the customer, we have been completely satisfied with our purchase from SafeRack. Built to last with not only quality, but safety in mind. The price was less, but the service was top dollar! End result, this product will last for years in our facility.
By David M. from TSE Industries, Inc.
Product is very robust and accepted site modifications easily to allow for quick installation. Charles MacEachern was very quick and came to do a site visit right away. Product is very robust and accepted site modifications easily to allow for quick installation.
By Warren B. from Motor Coach Industries Inc.
Customer service was great. We now comply with fall protection requirements. It keeps our guys safe. While these systems are expensive, the benefit outweighs the initial cost. Customer service was great – I had the drawings and assembly instructions a week before the rack arrived. Ray Evans was extremely helpful. Keep up the good work, SafeRack
By Dave K. from Westway Terminals
Good product that was delivered on time. Good product that was delivered on time. The platform is light weight, easy to assemble and disassemble, and never needs painting.
By Jerry C. from Colonial Pipeline Company
Easy access over the conveyor belt, Quality product We needed a work platform and SafeRack delivered right on time. Very happy with the purchase.
By Glenn F. from Voestalpine Texas LLC
SafeRack delivers as promised. As a new purchasing manager here, I was not familiar with SafeRack or your product, but I have received positive feedback from several of our Engineers about the quality and reliability of SafeRack products vs. some other brands. Your sales rep was very helpful and our order was processed and shipped and delivered as promised without any follow-up on our part. SafeRack delivers as promised.
By Darrell D. from Terra Nitrogen, L.P.
Submitted our order with minimal knowledge of the original installation. Stephen did a good job of getting up to speed quickly and submitting our order with minimal knowledge of the original installation. I imagine this was company-wide effort as well. Thanks for the help.
By Warren B. from Progressive Builders Inc
Thanks for the help! Our new work platform works great!
By Rick B. from Gandol Inc.
Considerably faster than I thought. High safety rating, ease of use, competitive pricing. Being kept in the loop every step of the way with the production and shipping of the product.
By Michael T. from Dyno Nobel Inc.
Great product that can be used in just about all of our applications. I have nothing but good things to say about the emails I received throughout the process from researching this gate to verification that I had received it. We have been down the road of ordering specific sizes for specific openings and this product does away with those concerns due to its adjustability. Great product that can be used in just about all of our applications and is easy to install.
By Rene C. from Nipsco Sugar Creek Power
There was a free wrench included in the shipment. I love his customer service skills (they are blue ninja level). The first thing I noticed is how quick and easy the ErectAStep went together, that is really the plus here, reduced labor. The second was the complete look, the diamond tread pattern to the yellow handrails give the unit a serious professional appeal… plus there was a free wrench included in the shipment. Now if I just order a dozen more pieces of the platform I could have a complete free wrench set! Your people and the product are Pro.
By Phillip W. from FMC Technologies
My salesperson was AMAZING I have nothing but good things to say about the service. It was outstanding. The sales rep responded to my inquiry immediately and answered every question I had it right away. I'm very pleased and impressed with the quality of customer service at SafeRack.
By Brian T. from Hawkins Chemical Inc.
Safety is our No.1 goal. Safety is our No.1 goal, so we chose your company who has a lot of different ideas, working as a team, to make the right choice of products we need. Safe, great and long lasting products.
By Maxime S. from Marathon Petroleum Company LP
Everything was great. This grounding system was requested directly by the customer as the best on the market for the best safety and ease of use… Everything was great.
By Luke K. from Centro Inc.
The ease of installing our new universal safety gates saved us time and money. The ease of installing our new universal safety gates saved us time and money. Time is essential when dealing with safety. The universal safety gate swings in both directions, and it can be mounted easily to almost anything. I really appreciate that we can inventory one gate for all services at our facility. I have had only positive feedback from refinery personnel about the gates and if I had to pick a negative it would have to be that I didn't know about the gates as soon as they came out.
By Marshall C. from Sinclair Wyoming Refining Company
Your service, quality, response time and delivery are excellent. Travis was very prompt with all of the information we needed. Your whole operation appears to be service-oriented and prompt. We like the quality. It appears to be very professional looking. It compliments our own operation and equipment. We were pleasantly surprised with the quality and better than expected delivery. Your prices are sure not cheap, however your service, quality, response time and delivery are excellent.
By Mike F. from VIP Inc.
A superior product. Delivered in about a week. These units are made heavier, with better construction, ease of installation and a larger cage, than the Carbis units we had before. Plus they seem to be more sturdy. It seems to be a superior product.
By Carlos R. from Essroc Cement Services
I should have used SafeRack from the get-go. I originally planned on using a different vendor, but they didn't have the stock. I needed the derail ASAP and went ahead with SafeRack. I should have used SafeRack from the get-go anyhow. Keeps the FRA compliant. Keeps transloader operator safer. Very simple to install, use and operate.
By Vern B. from Quality Carriers
We needed some portable stairs and SafeRack delivered on time Our salesperson was very responsive and our requested delivery was met.
By Lan H. from Miami International Machinery
I wouldn't hesitate to deal with them again in the future. The flanged swivel connection went over big with the guys out in the plant. They no longer have to man handle the heavy hoses, and can swivel them around all day and not complain. You can't put a price on that. This item definitely will help prevent injuries, such as pulls and strains. It will also help tremendously reduce fatigue, making the process more efficient. When we are on the clock to get ships and barges loaded and unloaded, every minute saved can mean a financial windfall for the customer.
Dana and Molly could not have been more professional and pleasant to deal with. I had to return the original order due to my mistake and they bent over backwards to make sure I had everything I needed to make the order go through smoothly. They also got the correct items headed my way as soon as we realized I made a mistake on the original order. I wouldn't hesitate to deal with them again in the future, as well as recommend SafeRack to anyone.
By Jody S. from Stolthaven New Orleans LLC
Extremely Satisfied Sales Rep is very friendly and knowledgeable. We get the right materials every time. Treats us like family and not just another number""
By Rusty A. from J C Stanford
I would recommend this product. The product was delivered quickly. Both Curtis and Cody were very responsive. I was especially impressed that the track pans were lightweight and easy to use. I would recommend this product.
By Dan P. from Western Refining Terminals, LLC
Everything worked smoothly! If we had any questions all safe rack team members were readily available.
By Manpreet B. from CIG Logistics
We are very satisfied with the personnel and products from SafeRack. Our sales rep David Daniel is very positive and always smiling. This matches our business model. NuStar is one of the best places to work and SafeRack fits in perfectly. Mr. Daniel expresses an interest in satisfying the customer and offers to assist in any way possible. We are very satisfied with the personnel and products from SafeRack. NuStar is impressed with the excellent service SafeRack provides.
By Mark A. from NuStar Energy
I was very pleased with the knowledge and ability of your company. Phyllis Sikes was very responsive. I was very pleased with the knowledge and ability of your company to fulfill our needs and your quick response back with the part I needed.
By Kyle A. from Rentech Energy
SafeRack comes through AGAIN! Everyone I dealt with at SafeRack during this emergency did what it took to get our facility back up and running in the shortest time possible. The replacement unit bolted on even though it was a new model. SafeRack comes through AGAIN!
By Jeff B. from Suncor
Second to none when it comes to quality. These products and systems are second to none when it comes to quality, ease of construction and functionality.
By Samuel M. from Avery Dennison
Service, quality and ease of use… Very fast delivery. Very good quality and service from salesman and everyone else.
By Dua T. from Sanimax ATO Inc.
Reduces our need to replace a chain every time we enter the production floor. Needed something that fit in a specific location and something that would be corrosion resistant… Reduces our need to replace a chain every time we enter the production floor.
By Floyd B. from Compass Minerals
Light years better than your competitors. Molly Laqua was excellent, responsive and had almost immediate answers to each question or comment. Light years better than your competitors in terms of responsiveness, quality, documentation, and delivery.
By Karen C. from Flexible Lifeline Systems
SafeRack helped us work through the many obstacles we encountered during our design process. We liked SafeRack's willingness to work through the many obstacles we encountered during our design process. Scott Hite has always been extremely responsive. Great clean design, great operation and great salesman to deal with.
By Dan T. from Strobel Starostka Construction
We knew when Molly said they could meet the delivery date, we could count on it. With our confidence in SafeRack, we knew when Molly said they could meet the delivery date, we could count on it.
By Vernon A. from NuStar PL Operating Partner, LP
The ordering and installation process was almost seamless. We discovered a way to keep our employees safe and meet OSHA standards with an easy, moveable piece of equipment. The unit is easy to move and fits the needs of the area it was placed. Benefits of the unit: 1) Provides safe access to the trailers for our employees 2) Meets OSHA standards for fall protection 3) Appears basically maintenance free.
Travis McCraine was informative and responsive. All of my questions were typically answered the next day. The ordering and installation process was almost seamless.
By Maria G. from Plymouth Tube
Very responsive! Our employees are safe and that puts ease of mind on our management and the employees. Also with the quality of the product we are able to prove to corporate that we should buy more company wide.
By Alisha R. from Miller Milling
Great service….Great product. Our cross over stair was expedited as per our request….Our salesperson worked with your inside sales and got it through customs quickly….great service….great product. The product is flexible, looks good, solid, feels good, safe. John Nance is great….he assisted in design and ensured the warehouse has our product and expedited shipping….he is a super representative for SafeRack.
By James G. from London Hospital Linen Service
Extremely Satisfied
Mr. Rose is the type of professional sales rep that you want to work with. He is quick to reply with any questions or needs. He's very knowledgeable about the products that he can supply us with. He checks in regularly and is a pleasure to meet or chat on the phone with.
By Tracy W. from Blue Apron
I worked with Travis McCraine and he was amazing to work with. I worked with Travis McCraine and he was amazing to work with. Travis was the only rep that would visit the site among all your competition so this made it a no brainer. The product is easy to install. It is a quality made product. You have a solution to fit any configuration available. It would have been nice to get the product to the customer on Friday instead of Sunday but that was not all your fault.
By Jay J. from Grainger Dayton
SafeRack and its people care about doing business the right way. I ordered a gangway then 3 weeks later ordered another one. 3 weeks after that, another came up for order in our system. When I placed the order, the salesperson responded back making sure I wanted to order a third one. After checking our system, the third one was duplicated and we did not need it. A lot of places would have just filled the order and charged us. That shows how much SafeRack and its people care about doing business the right way with us. I would definitely recommend this product. In fact, I already have.
By Mike A. from Buzzi Unicem
I simply place the order and everything else is taken care of. I just want to say how great everyone at SafeRack has been to us since we started using them for our gangways. Dana Hamor, Tom Semiklose and John Edwards have been very, very helpful and always respond quickly to my calls or e-mails and I have no doubt that everyone at SafeRack is just as great as they have been to me. The purchasing of a great quality gangway is not a problem anymore. I simply place the order and everything else is taken care of.
By Ed S. from Buzzi Unicem
Pat did a great job explaining the product and working with me. The product is safe, well-built and reasonably priced. This is a quality product that keeps workers safe, meeting all safety requirements. I would recommend this product.
By Carrie J. from SYNAGRO
Excellent appearance. Easy to use. SafeRack product benefits are 1. Excellent appearance. 2. Easy to use. 3. Provides excellent protection for users.
By Geoff P. from Holcim (US) Inc
I consider all areas to be excellent. Every time I reach out to Molly, she is quick to respond or if needed to do a sight visit she is readily available. Molly does an excellent job of responding to our needs. I would recommend buying these products. Products are high quality and competitively priced.
By Julio D. from The Lubrizol Corporation
Thanks Jason, Kim and SafeRack!! Jason McKnight is a superstar! He responded to my call for help with a damaged gangway immediately, and got my order placed and shipped in record time! Great Job, Jason!
Kim Anderson followed up right away with an order acknowledgement and details about shipping. Since we were unable to load any trucks until the replacement equipment arrived, their assistance enabled our company to get back out on the road with as little delay as possible. Thanks Jason, Kim and SafeRack!!
By Mike S. from Total Lubricants
SafeRack makes a quality product and provides great customer service. These platforms are extremely helpful in our bulk loading processes. They'll improve our efficiencies as well as our safety practices. The versatility of these units to be positioned parallel or perpendicular affords us a lot of flexibility. John Edwards has been excellent about explaining our options to us and qualifying our purchase beforehand to ensure it's going to our intended application. He's been very flexible about coming out to our locations to do so. The iPad application that provides a concept drawing of the equipment on-the-fly is a great tool for visualizing the installation. SafeRack makes a quality product and provides great customer service.
By Ken F. from Magnablend Inc
I made the right choice with SafeRack. I made the right choice in buying from SafeRack. My order was delivered within one week, very prompt.
By Ivan T. from Crop Protection Services
Very fast delivery and good quality product. Spot on, responded to my email right away. Very fast delivery and good quality product.
By Rene C. from Tetra Technologies Inc
This is a sturdy product. It was delivered ahead of schedule. I had an expedited order and it beat the originally scheduled date. Very responsive. Travis McCraine seems to answer all hours of the day. Even with a design revision between the original and purchased gangway, it still bolted up without modifying bolt locations. Flexible design, balanced for easy lifting and lowering, and plenty of room to walk. This is a sturdy product.
By Jeff B. from Nestle USA
SafeRack could not have a better face for their product. The YellowGate product was compact and takes a lot less time to install. Light weight, adjustable to fit a wide range of platform/ladder openings and seems to be well built for long, reliable service with less parts than similar gates on the market. Jason McKnight's sales pitch was to the point. The product line was quickly covered and the value of the product to safety was quickly realized. Jason was barely out the plant gate when he was summoned to return for assistance with proposals for the platforms around the plant. SafeRack could not have a better face for their product.
By Jill L. from Newark Bay Cogeneration Partnership LP
Our order was delivered fast as requested. Our order was delivered fast as requested.
By Bobby S. from Seaport Canaveral Corp
We are very pleased with our ErectaStep Platform System Great communication, updates, and customer service.
By Bob C. from Enterprise Products Partners
The system is a safe means of loading our trucks. Travis McCraine was very responsive. The system is a safe means of loading our trucks. I'd recommend it.
By Rakesh P. from CMS Land
Excellent customer service. Mark Gardner was very good to work with and listened closely to my needs for modifying the platforms to better suit our needs. The personal attention to details and requests were very appreciated.
By Kevin C. from Texas Gas Transmission, LLC
It meets IBC code. Customer Service very good at taking care of a paint miscommunication.
By Randy D. from North Georgia Christian Academy
Great company to work with. Great company to work with. Excellent sales force. Knowledgable staff.
By David C. from The Andersons, Inc.
Great experience and we will absolutely use you guys in the future! Jason Stewart was very responsive and timely. The product was very well built and far superior to other products we've used in the past. We liked your product features and the safety cage, adjustable height of the ladder – wide stairs and ease of movement from car to car. Great experience and we will absolutely use you guys in the future!
By Anna L. from Cody Group Inc.
All in all, we are very satisfied. Good value, well built product. Solid salesmen and prompt delivery. All in all, we are very satisfied.
By Derek P. from Veteran Corp of America
Elliot took excellent care of us… Nathan Elliot took excellent care of us. He listened to our needs and met them.
By James M. from Los Alamos National Laboratory
Very happy with the quick ship date. All of my experience was a positive one. From pricing to ordering was made simple due to a team that provided great service, they stayed in touch throughout the entire purchase. Very happy with the quick ship date
By Don S. from Solvchem
Very impressed. We just bought two tank car racks. Very impressed with them.
By Brian N. from Graphics Packaging International
ErectaStep Stair System We are very satisfied and our sales expert was very helpful.
By Alan C. from Equilon Enterprises LLC
Fast, easy and adjustable. Very responsive, and they worked with us to have a comfortable price for our company. Very easy to work with, the staff is very friendly and very responsive in a timely manner. I am very happy with the experience with the customer service and looking forward to using you again.
By Migdad M. from Maguire Iron, Inc.
Very responsive and informative. Quick and friendly service. We choose SafeRack to keep our employees safe, keep our customers (truck drivers) safe and for the OEM parts (which fit perfectly). Prompt response to my request for replacement parts. Very courteous and helpful when communicating over the phone and via email. There were no obstacles at all. Very smooth transaction.
By Grant W. from Novelis Corporation
Very satisfied. Bryce does an awesome job. SafeRack is the only gangway system we sell.
By Jim M. from Macs Supply
We love the ease of installation, durability and great customer service. Our quotes and drawings were received in good time, and the product was delivered well within the quoted time. We love the ease of installation, durability and great customer service.
By Mike S. from First Chemical Corporation
SafeRack is extremely customer-focused. Pat Early was extremely responsive and made sure that I was satisfied with the proposal. He knew the product line extremely well and could answer, on the fly, any question about what he represents. Lastly, he presented to the MWV employees information about the platform. This went very well and I got buy-in on new equipment. And it delivered surprisingly quickly. I was told that it would be a January 2011 delivery and I would miss out on the 2010 closing. However, the new platform was delivered the last week of December 2010. SafeRack is extremely customer-focused. This is refreshing.
By Theodore S. from Mead Westvaco
Very satisfied with our SafeRack product Have several products of theirs. They are of great quality.
By Ryan T. from Marathon Petroleum
The salespeople, the salespeople, and the salespeople. The salespeople, the salespeople, and the salespeople. Wonderful people take care of you through the whole process. I can always count on my rep to help me. I inadvertently placed 2 orders for a gangway when I just needed one. My rep called me to verify before she placed the order and I was able to cancel one of them. Not many places would be that caring or honest if they saw 2 orders come through. No obstacle would keep me from buying from SafeRack.
By Lyle K. from Buzzi Unicem
ErectaStep Platform System Great transaction, plan to work with SafeRack again next year.
By MG N. from Enterprise TE Products Pipeline Co
The product is real quality. The whole experience with SafeRack was great. Dana Harbuck was friendly and quick to respond. Your company seems to know their products and industry. The product is real quality. I'm hoping they last us a long time.
By Brian N. from Jupiter Sulphur LLC
The salesperson was very responsive. The product was delivered fast. I was concerned about the product not fitting our space, but it meets our needs and works very well. The overall experience with SafeRack was positive.
By Larry P. from Cemex
The products are good! Nice people to work with and as far as I know, the products are good.
By Annika R. from euromekanik
One of the fastest deliveries of any material that I have ordered. One of the fastest deliveries of any material that I have ordered… Our maintenance people commented on how easy it was to install the gates. Operations was happy that they finally got gates that worked well. Will absolutely recommend YellowGate!
By Hanspeter D. from Hess Corporation 0440
I was very happy with the whole experience. I was very happy with the whole experience. People called back when I left a voicemail and checked to see if I got my package. Fast, considering we have no overnight delivery here because of rural area service. But I got it in a couple of days.
By Ed A. from Valero
We are very satisfied with our Machine Guarding Components from SafeRack Thank you for the great service, and quick delivery.
By Ethan E. from Recycling Equipment, Inc
Safety has a cost, but accidents cost a lot more. We understand safety has a cost, but accidents cost a lot more. The extended handrail feature, a well made and reasonably priced product, great customer service and the responsiveness or our salesperson Ray, made this a great experience.
By Tammy L. from Sinew Inc
High quality, great design. High quality, great design, minimal amount of preventative maintenance needed.
By Jorge B. from Vale Canada Limited
Competitive cost, quick quoting, quick construction and delivery. Competitive cost, quick quoting, quick construction and delivery. Positive experience with our rep Mark Gardner, very responsive. We received the gangway on Wednesday. We started installation on Thursday and it was installed by noon!
By Ali R. from Innophos Inc
Custom Platform System Great experience from start to finish. Viewing the display truck, ordering process, drawings, and shipping confirmations was a top-notch experience. I would absolutely use SafeRack for any of my needs moving forward.
By S. W. from Burnt Church Distillery LLC
Quality products that also Appear to be quality products. If you drive into a yard or facility with SafeRack products, it’s almost immediately evident that the company cares. The products stand out.
By Wendell W. from Mosier Fluid Power
The results have been excellent every time. Everything was positive. The item is high quality, the price is lower than other products on the market, and the sales team delivered on the promise of a quick delivery, for our application it's perfect. Safety is a big concern, we unload a flammable product, and this product keeps our team members safe. We have done business with your company before and the results have been excellent every time.
By John D. from ADM
EMCO couplers Extremely satisfied with the service and products SafeRack provided.
By John B. from Warren Distribution Inc.
The easiest and most valuable purchasing experience I have had. Received the products I wanted, at a great cost and in a timely manner. Very versatile product. Easy to install and use. Great customer focus. One of the easiest and most valuable purchasing experiences I have had in over 20 years.
By Christina K. from Provimi North America
Jeff Girard did an excellent job with the presentation of different models. Jeff Girard did an excellent job with the presentation of different models, giving us a good idea what we needed to purchase for our needs. The product meets the plant needs, easy stair access, easy to move from one spot to another, fall protection rails fit most all trucks.
By Ana A. from REG Geismer
After we received the gangway, it fit perfectly. Phyllis Sikes is very punctual and polite – she did a great job and made this a success. After we received the gangway, it fit perfectly.
By David A. from G & G Rebuilders
Rolling Stairs The quality of the brands met our customer's satisfaction.
By Richard R. from Shining Ray Global
I will be a repeat customer. John Edwards was cordial and very responsive to my needs and questions. I would definitely recommend this product due to the helpful sales staff and 3 main reasons: 1. Ease of installation 2. Operability 3. Sound construction. With this purchase all I can say is, I will be a repeat customer.
By Bob B. from Sid Richardson Carbon Company
Extremely Satisfied Aaron was very easy to work with. He made multiple adjustments to fit the needs of my project.
By Justin B. from B & Industrial
We love our ErectaStep product! Very knowledgeable and willing to assist in any manner to complete my order. Would recommend SafeRack to anyone.
By Brian R. from NULL
Easy transaction, quick delivery, easy to install. Easy transaction, quick delivery, easy to install.
By Peter O. from Gundersen Health System
Friendly, humble and helpful. Very prompt and to the point. Katie Kelly, Curt Brown, and Nathan Elliot were all very helpful and responsive. I am very happy with SafeRack's delivery time; especially due to the fact that SC was in the middle of a hurricane and undergoing extreme flooding and setbacks due to the storm, SafeRack managed to get our load out the door, and on the way despite the adversity, everyone was facing. Very impressed!
I would recommend this product because it is engineered and constructed of quality materials, it is designed to meet or exceed industrial applications, and is also cosmetically nice looking. The SafeRack team consists of people who are helpful and great to work with. SafeRack provides experienced and knowledgeable staff that helps the process go smoothly.
By Jeff A. from IMI Construction
We are satisfied with our Ultratech spill containment solution I ordered your containment barrier wall. It went together very easy and the tarp snaps on the rails. It’s easy to step over to get into.
By Richard J. from Cornejo Corp
Your competition is not really comparable. SafeRack has the sales staff to support your product and it was easy and efficient to obtain information to help me secure a sale. Product was delivered on time as promised. All shipping information was given to prepare for pick up and delivery efficiently. I hope to work with SafeRack more closely to secure more business here in Quebec. Your competition is not really comparable, pricing may be lower but the quality is nothing like yours. I do not work with any other suppliers in this field. SafeRack is the only product we promote to our customers when the need is there.
By Jerry C. from Hi Tech Piping
SafeRack is so responsive and the delivery time is so quick. We don't keep many parts in stock because SafeRack is so responsive and the delivery time is so quick.
By Pierce W. from Sabic Innovative Plastics US LLC
Recommended for cost and ease of installation. Product was delivered within a week. Good quality that serves my need. I would recommend this product for cost and ease of installation.
By TJ G. from Georgia-Pacific Passport
Quality, customer service and price. We liked the easy assembly, quality, customer service and price.
By Ed B. from Fluor Industrial Services
ErectaStep platforms are the PERFECT solution. Ray Evans was extremely responsive, got the quotes I requested back to me in a timely manner. I asked for revisions to the quotes a couple of times and each time received a timely update. The ErectaStep platforms are the PERFECT solution depending on the scenario. I LOVE that they are so VERSATILE…various part availability for constructing numerous different platform arrangements.
By Sharon J. from Duke Energy Corporation
One of the best, if not the best, salesmen that I have ever dealt with. Pat Early was absolutely one of the best, if not the best, salesmen that I have ever dealt with. He was always responsive to my needs, understood the changes and assisted in getting them taken care of. I have recommended SafeRack to all the other plants within my division of Owens Corning. Scott Hite was another outstanding salesman that I had the pleasure of dealing with. Our original design called for an auto-tarping system (which is how I found out about SafeRack), but after investigating it with Scott and Pat, they came to me and informed that due to building specs you were unable to install one. That is where a couple of competitors kind of stopped, but Pat kept bringing up other possible solutions. His dedication to the project is why we ended up choosing SafeRack. When the units came, they were just as described. They were packaged secure and together, and were a simple unload. Install went without issue, because of the way that SafeRack loaded the parts and pieces. The end user (the truck drivers) like the ease of use of the gangways. The Owens Corning Rockford Plant is grateful to SafeRack for assisting us in reducing a safety risk at a fair price.
By Jean-Daniel B. from Owens Corning Sales, LLC
Very fast and exceeded the time frame. If we need something on a rush order, we know that SafeRack is quick at responding. We're happy as a customer.
By Courtney O. from JMP Solutions
Good price, and no issues. Satisfaction… they fit right back into place like the old one… good price, and no issues.
By Kris M. from NuStar Logistics, L.P.
The product was delivered fast. The product was delivered fast. I always received responses from my sales rep quickly. The biggest benefit of this product is the quality and engineering which help to keep our staff safe. I would recommend SafeRack and this product.
By Buddy S. from Brenntag NE
Very sturdy, easy to install and the SafeRack rep was very responsive. This is my second purchase within 6 weeks. Very sturdy, easy to install and the SafeRack rep was very responsive.
By Dan C. from London Hospital Lien Service
Our replacement part was of great quality and arrived very fast. Our SafeRack representative Phyllis was great. Our replacement part was of great quality and arrived very fast.
By Allan S. from G & G Rebuilders
We needed a OPW Right Tension Spring Cover and SafeRack Delivered! The folks at SafeRack were very helpful! We explained what we were looking for and they helped us out in verifying that it was, in fact, what we needed!
By Lisa Y. from Walkers Certified Welding, Inc
Fantastic! Taelor was awesome. She had great follow up time and any questions I had she had an answer for! We have ordered a couple of these from you guys, great product. A delivery truck took out the one we put in earlier in the year.
By Plant M. from HD Mechanical
Replacement Spring for Gangway Great experience, very knowledgeable and quick delivery!
By Dale B. from Veolia North America Regeneration Services LLC
You are a one stop shop for safety and railcar needs. Very responsive. All I ever need to do is email, and my orders are placed and shipped with no hassle, even though we are in Canada. You are a one stop shop for safety and railcar needs.
By Jason M. from Nalco Canada Co
I'll be a customer for life. The ErectaStep system was exactly as our salesman stated… OSHA approved, high quality aluminum and really fit the needs of what we were looking for… and it arrived exactly when Chris Hite said it would. Each time I contacted my salesman, he jumped right on it. SafeRack will always be my first stop when I need anything for our facilities. The care and courtesy we received from Chris and each SafeRack representative has created a customer for life. Thank you Chris.
By David H. from Veterans Oil Inc.
Quality and great service Quick shipping…very fast. The whole team did a great job.
By Randy G. from Arkansas Mill Supply
Simple, affordable, excellent product. Only positive experiences were encountered at every phase of communication and interface. Quality, delivery, exceptional value and a most satisfying product at an outstanding value. I had immediate response to my initial inquiry, then given the contacts with the factory and all parties that assisted with the questions raised. All of our needs were met with a simple, affordable, excellent product.
By Scott B. from Flint Hills Resources Pine Bend, LLC
Light weight, built well, very safe It's well made and got it quick after getting the order in. Everything went great.
By Ben S. from Cemex
Metal Work Platform We just finished installing two Erect-A-Step platforms in our new storage tank containment area, and they look GREAT! If you need help with any stairs, ladders, work platforms, or any systems to help you load your products safely, Saferack has a solution. Give them a call and they can help you too! Thanks, Tony D. and Saferack!
By Bernie K. from Total Energies
My gates were shipped out extremely fast. I like the adjustable arms allowing the gate to be installed in multiple openings. I would and have recommended the product due to its durability and great customer service which I’m sure is wide spread throughout the sales department. I found a quality product that I will surely purchase if the need for the product comes back around.
By Michael O. from SNC Lavalin
Great, easy to read shop drawings. Great, easy to read shop drawings, aluminum construction and OSHA Certified. Shipped immediately. The product went together well and was a perfect fit.
By Pete W. from Miller Bros. Construction, Inc.
We needed an Aluminum Self-Adjusting Stair I really liked the responsiveness of the sales team and short lead time. You have a very good product.
By NULL . from Siemer Milling Company
Extremely satisfied with our YellowGate Very fast response with requested data.
By Bong S. from BMD International Corp
The lead time was half that of the competition and that was the main reason we chose safe Rack for this project.
By NULL . from NULL
I can always rely on SafeRack every time. SafeRack delivers as promised good quality products and at a reasonable price. We received very fast service from our sales guy, John Nance. I can always rely on SafeRack every time I need their products.
By NULL . from IGI Wax – International Group
Thank you for helping us find a convenient product that keeps our employees safe. Benefits we found with the product was that they were convenient, safer for employees' back and easier to find. Very helpful in the order process. Sales was very helpful in tracking down the right product that I needed – Thank you!
By Buddy S. from Pabco Roofing Products
Exactly what my customer needed. Sturdy material, lightweight, easy to handle. It was exactly what my customer needed, and this was easy to find on the website.
By Austin S. from Motion Industries Inc
A great experience with SafeRack Simple and easy quoting process, understanding of needs/requirements for the project.
By Kent J. from Gray Construction
I got the quote quickly and they were very helpful. Our product was received in a timely manor. I got the quote quickly and they were very helpful.
By Forrest H. from DCP Midstream, LP
SafeRack is a well-oiled machine in all departments. SafeRack was able to ship the platform in perfect time and the loading arm shipped early making the installation flawless. A very well built and serviced product, seamless, painless choreography. SafeRack is a well oiled machine in all departments from sales, engineered drawings, manufacturing, and delivery. Our sales rep, Travis McCraine is a gem sewn into the fabric of your company. I look forward to our next experience. This one was so much fun, I want to do it again!
By Brian B. from IndustraTech Inc.
Absolutely no negative responses on my parts. The product was delivered the same day – very fast response. This quick response allows me to not carry more than one spare for 6 spaces. No hassle ordering process. Timely shipping and follow up. I would recommend your products. I have been through this process with three of your competitors with no comparison to match. Absolutely no negative responses on my parts. I have one rail multi-position gangway and now three single space gangways. Any additions in the future, including replacing three Carbis units, will be SafeRack.
By Landon . from Arclin USA, Inc
Everything was good from start to finish. This product's quality is better than we had before. It was delivered on time, Mark Gardner worked with me along the way, everything was good from start to finish.
By Roy S. from Cargill Salt
Great delivery time. Very reponsive. It is easy to use and increases [workplace] safety.
By Valentin O. from Butte County Rice Growers Association
Quality equipment, reasonable pricing, and great service. Our customers waited til the last minute, but there were no issues going this route with SafeRack. When we contacted SafeRack, we were called back the same day, if not the next morning, and we were able to talk to someone that really knew the product. With SafeRack I feel that we will be able to find quality equipment, reasonable pricing, and great service.
By Lisa G. from Two Guys Mechanical
Extremely Satisfied with SafeRack The material & info you send is easy to read & understand, any questions are answered promptly & your products are easy to install & well made.
By Chris D. from Irving Oil
Very responsive. Quality… Quicker than expected. All positive.
By Eugene L. from Gencor Industries Inc.
We would recommend this product. The salesman Steven Dew was very responsive and kept me updated during the whole sales process. He emailed multiple times to provide updates for hurricane Florence. We liked the fact that you can customize the size of the platform. We tried looking for other suppliers and no one would provide this type of service. The removable rails are very important for us because we need to unload parts from the machine. We would recommend this product because of the quality, customization and friendliness of the sales team.
By Xavier J. from W.M Keck Center for 3D Innovation
We love the products and that's why we keep coming back for more! The products speak for themselves in safety, engineering, and ease of use.
By Mike T. from Dyno Nobel, Inc.
Everyone at SafeRack was very professional. Solid construction, good paint job, still light enough that all employees can use it. More stable on the railcar than the previous product used, and gives a better feeling of confidence it will work when needed. Everyone at SafeRack was very professional to talk to and got the job done as they said they would, when they said they would.
By John M. from Dow Corning
My experience with SafeRack was nothing short of excellent. Due to the fact that I needed much help with this order I can tell you my saleswoman was very knowledgeable and helped me greatly. The flags and holders arrived very quickly and where just what I needed. My experience was nothing short of excellent.
By James W. from M & M Industries
Quality is much better than expected. The assembly instructions were very simple and detailed and just two steel erectors did this in just a couple of hours, start to finish. Quality is much better than expected, hoisting the ladder is easy and simple.
By Project C. from SI Group
Great service from our inside sales rep. Knowledgeable service team. Quick responses.
By Chase W. from Superior Silica
The sales department was great to work with. The sales department was great to work with, I had a quote within minutes. Product arrived the exact day they said it would be here and installation was simple. The customer service alone getting parts is invaluable, plus it is a great product.
By Pat R. from Compass Minerals
Extremely Satisfied with the fall protection harness Reliable service, good communication.
By Joe B. from All Mine Paving
Very Satisfied with the SafeRack Team! I enjoy working with your entire team. Keep up the great work!
By Ehtan a. from Recycling Equipment, Inc
Our orders are always delivered on time. Our orders are always delivered on time. Sometimes we request delivery dates that are out a month or two and it's never a problem to have them delivered when we need them…we are happy with the product, delivery, and with communication with customer service and sales.
By Joe J. from Poet Design & Construction HQ
This product improves safety. Fast delivery, very responsive sales staff, and worked well addressing our safety concerns. The weight, dimensions, color and durability are all great benefits of this product. Not forgetting the overall reason to recommend this product, it improves safety.
By Michael R. from City of Winnipeg






